At Hari Keshri Edible Oils, we value your trust and are committed to providing you with high-quality edible oils with smooth and transparent service. This Refund & Cancellation Policy explains when and how refunds or cancellations are handled.

1. Order Cancellation

• Orders can be cancelled before they are dispatched from our warehouse.
• Once shipped, orders cannot be cancelled.
• To cancel your order, please contact us immediately via:
  📧 Email: shyamoil@shrishyamgroup.in
  
  📞 Phone: +91 84355 04374
  
• Refund (if applicable) will be processed to the original payment method within 7-10 business days.
  

2. Return Policy

As edible oils are perishable and food-grade items, we do not accept returns once the product is opened or used.

However, returns will be accepted in the following cases:

Reason for ReturnConditionRequired ProofProduct Leakage/Damage during deliveryValidPhotos/Videos of packageWrong item deliveredValidImage of received productExpired or quality issueValidEvidence + batch details

To initiate a return request, customers must contact us within 48 hours of delivery with supporting evidence.

3. Refund Conditions

Approved refunds apply only when:

• Product is not delivered as per order placed
• Product is reported damaged/defective upon delivery
• Order is cancelled by customer before shipment
• Product is unavailable or order cancelled by us due to logistics/operational issues
  

Refund will be issued to the original payment mode within 7-10 business days after inspection and approval.

4. Non-Refundable Situations

Refunds will not be applicable under these conditions:

• Customer changes mind after delivery
• Products opened or tampered with
• Incorrect details provided by customer (address/phone)
• Failure to receive the product due to customer unavailability
• Complaints raised after 48 hours of delivery
  

5. Exchange Policy

We do not offer product exchanges due to the consumable nature of the product.

Replacement is only provided if:

• Wrong product delivered
• Verified quality issues
  

6. Contact Information

For any cancellation or refund assistance, reach out to:

📍 Village Banari, Champa, Janjgir-Champa, Chhattisgarh – 495668, India

📧 shyamoil@shrishyamgroup.in
📞 +91 84355 04374

7. Policy Updates

We may update this policy periodically to enhance customer experience. Changes will be reflected on this page with an updated date.