Thank you for choosing Hari Keshri Edible Oils. We aim to ensure a reliable and timely delivery experience for all our customers. This Shipping & Delivery Policy outlines details regarding order processing, shipping timelines, charges, and delivery conditions.

1. Serviceable Locations

We currently deliver orders across India, subject to courier service availability in your pin code.

We may expand our service coverage over time.

2. Order Processing Time

• Orders are typically processed and dispatched within 1-3 business days of successful payment.
  
• Orders placed on Sundays or public holidays will be processed on the next working day.
  

Note: Delays may occur during high-demand seasons, government restrictions, or unforeseen events.

3. Estimated Delivery Time

Delivery timelines depend on the shipping location:

• Within Chhattisgarh: 2–5 Business Days
• Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Bengaluru, etc.): 4–8 Business Days
• Other Locations in India: 5–10 Business Days
• Rural/Remote Regions: May take an additional 2–4 days

4. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before order confirmation.

We may offer free shipping on promotional orders or above a certain cart value — details will be displayed on the website from time to time.

5. Order Tracking

Once your order is shipped, you will receive:

• A tracking ID
• Courier service details
• Tracking link (if available)
  

You can use these details to monitor delivery status.

6. Delivery Attempts

The courier partner will attempt delivery up to 2–3 times.

Delivery may fail if:

• The customer is unavailable
• Wrong address/contact information is provided
• Delivery location is inaccessible
  

In such cases, additional charges may apply to reattempt delivery.

7. Delivery Verification

At the time of delivery:

• Please inspect the package condition
• If tampered or damaged, refuse acceptance and inform us immediately
  

Once accepted, the order will be considered delivered in good condition.

8. Damaged / Missing Items

If your order arrives damaged or items are missing:

• Report within 48 hours of delivery
• Provide clear photos/videos of the product and packaging
  

Claims raised after 48 hours will not be eligible.

9. Ownership & Risk

Ownership of products transfers to the customer upon:

• Successful delivery to the shipping address
• Receipt confirmation by the customer or authorized person
  

Hari Keshri Edible Oils will not be responsible for theft, spoilage, or damage after delivery.

10. Delay Disclaimer

While we strive for timely delivery, delays may occur due to:

• Weather conditions
• Logistics issues
• Strikes, natural calamities, or unforeseen restrictions (Force Majeure)
• High volume during festivals or sales
  

We appreciate your patience and cooperation during such situations.

11. Contact for Support

For any delivery queries, please contact:

📍 Village Banari, Champa, Janjgir-Champa, Chhattisgarh – 495668, India

📧 Email: shyamoil@shrishyamgroup.in
📞 Phone: +91 84355 04374

🙏 Thank you for trusting Hari Keshri — Delivering Purity & Wellness to Your Home. 🌾✨